Maintenance & Support

Timely response and problem resolution.

Maintenance & Support

Technical support is critically important for the quick restoration of applications, websites, or programs after IT system failures. Since a timely response and problem resolution reduce operational and personnel costs, more and more companies are looking to have a reliable and proven team of technical maintenance experts at their fingertips.

The collaboration model with an IT service provider team allows you to quickly respond to errors in the operation of your IT solutions at the right time, relieving you of the need to maintain your own staff during the period when all processes in the company are working smoothly.

Process optimization
We will teach you how to effectively manage changes in the system and adapt to changes in the IT infrastructure of your product to ensure its operation even in a volatile environment.
Functionality Expansion
As your business grows, it's important that your digital systems are ready for the rapid deployment of new features and capabilities. We will help you refine your products so that adding new functionalities is easy, whilst also ensuring your operations remain undisrupted.
Third-party integrations
We will help you combine all components of your IT product into one unified system and ensure their proper functioning.
Requirements compliance
You can be confident that the Keepnetics technical support team will strictly adhere to all the rules for working with your product.
Technical problems elimination
We will help you adapt your digital products to new technical maintenance requirements and increase in load to solve technical problems.
Updating service technologies
We will update our service technologies by choosing optimal tools that meet your business needs. We will create opportunities for their quick adaptation to possible changes in the workflow.
Task management
We will relieve your internal team of the need to provide technical support for products, allowing them to focus on digital transformation and the implementation of new business models.
IT solutions protection
We will ensure the stable operation of digital products and mitigate potentialt interruptions and failures.

3 support levels

After receiving your signal regarding the problem, our team will determine the most effective way to solve it in your situation.

1 level
Typical problems are solved using pre-developed scenarios. Mid-level experts are involved in the work to help you cope with a software failure and quickly restore functionality without making changes to the software code. If the problem requires more complex interventions, our experts will delegate the resolution of your issue to second-level IT support specialists.
2 level
This approach is used in cases where providing technical support requires in-depth knowledge of the product and its operating environment. Level 2 specialists will help solve problems with databases, infrastructures, product-related additional components, integration points, and more.
3 level
A fundamental approach to addressing complex technical support issues involves making changes to products by modifying the source code. Level 3 specialists possess the necessary skills to address complex software situations, enabling them to identify and solve the root cause of your software failures. Improving the source code covers aspects of security and productivity, which contributes to the uninterrupted operation of your product in the future, without failures or errors.

Work process

Benefits

Our offshore technical support and maintenance team constantly monitors the quality of services, works in clear coordination with a trusted representative of your IT department, provides necessary reports, and strictly adheres to your business requirements.

Reliable support for all business functions
We perform regular monitoring of all software processes in your company to prevent possible disruptions in the functioning of products.
Compliance with technology standards and security requirements
Our experts adhere to all security protocols in their work and provide necessary recommendations for protecting your IT products, their users, and your employees from potential cyber threats.
Ensuring digital transformation
Our experts will help you comfortably introduce necessary updates or prepare the product for scaling.
Engaging experienced professional specialists
Your IT solutions, the environments in which they operate, and all additional components are serviced quickly and at an optimal price.